V3I5P50

Recruitment Process Efficiency and Candidate Satisfaction: A Firm-Level Analysis of Layam Flexi Solutions Pvt. Ltd.

Logeshwari R^1*, Dr. Kandavel R²

Abstract

Talent acquisition operations lie at the commercial and operational core of staffing enterprises, making recruitment process quality a strategic imperative that transcends routine HR administration. The present investigation examines recruitment process efficiency and candidate satisfaction at Layam Flexi Solutions Pvt. Ltd., a Chennai-headquartered staffing and HR solutions provider for whom recruitment constitutes the primary revenue-generating function. A quantitative descriptive design was implemented, with structured five-point Likert-scale questionnaires administered to 105 candidates spanning a cross-section of recruitment outcome categories — selected and joined, selected but declined, and not selected — to mitigate outcome-attribution bias. Statistical analysis encompassed percentage analysis, mean score computation, Chi-square tests of association, and one-way Analysis of Variance (ANOVA). Results establish that Layam Flexi Solutions Pvt. Ltd., sustains a moderately efficient recruitment system, reflected in an overall efficiency mean of 3.63, while candidate satisfaction registered comparatively higher at 3.87, indicating broadly favourable applicant perceptions. Chi-square analysis (χ² = 24.83, df = 6, p < 0.05) confirmed a statistically significant association between recruitment process duration and candidate satisfaction. One-way ANOVA (F = 0.61, p > 0.05) indicated no significant satisfaction variance across age cohorts, suggesting that process-level factors rather than demographic characteristics drive satisfaction differentials. Communication responsiveness, feedback timeliness, and application status update frequency emerged as the most critical improvement priorities. Strategic recommendations centre on Applicant Tracking System (ATS) adoption, structured communication protocols, and systematic recruiter capability development.

Keywords:

Recruitment Efficiency, Candidate Satisfaction, Staffing Industry, Applicant Experience, Human Resource Management, Layam Flexi Solutions Pvt. Ltd.