V3I3P25

Customer Satisfaction Towards Digital Payment Systems in India

Pavithra^1*, Mrs. M. Naveena²

Abstract

Digital payments have become an integral part of the modern financial system, enabling fast, secure, and cashless transactions. The purpose of this study is to examine the usage, advantages, and challenges of digital payment systems in India. With the rapid growth of smartphones, internet connectivity, and platforms such as UPI, digital payments are widely adopted by individuals and businesses. The study is based on both primary data collected from users and secondary data from RBI and NPCI reports. The findings indicate that digital payments improve transaction speed, convenience, and transparency, while security risks, technical issues, and lack of awareness remain challenges. The study concludes that increasing digital literacy and strengthening security measures can further enhance adoption and effectiveness of digital payment systems in India.

Keywords:

Digital Payments, UPI, Cashless Economy, Online Transactions, Financial Technology, India