Mitigating Practices and Quality of Water Services of the Sultan Kudarat Water District in Tacurong City
Faith Ezra S. Bilgera1*, Adonis S. Besa1
Abstract
This study was crafted to analyze the mitigation measures and quality of the Sultan Kudarat Water District (SKWD) water services in Tacurong City. The research specifically sought to address several research questions: the extent of the mitigation practices of SKWD in system assessment, monitoring, management, and communication; the degree of quality management services of SKWD in accessibility, availability, customer satisfaction, reliability of service, and water quality; the significant relationship between mitigation practices and quality management services; the considerable differences among mitigation practices in system assessment, monitoring, and management or communication; the concerns, issues, and opportunities in water service delivery; and the main uses of water among the concessionaires. It underscored the evaluation of SKWD mitigation practices and quality management services focusing on water service delivery effectiveness and sustainability. Using descriptive surveys and random sampling techniques, data was obtained from 285 respondents, including people residing in Tacurong City and SKWD personnel. Moreover, the research quantified the quality of management services at SKWD depending on accessibility, availability, customer satisfaction, service reliability, and water quality. Usability and water quality were also determined through monitoring reports and usability tests. The study established a strong relationship between SKWD’s mitigation strategies and the quality of water management services that customers received. The research also mapped out critical concerns and issues that pertain to water service delivery, such as intermittent supply, low-pressure supply, water quality issues, and delayed response times to requests. Areas for improving water service delivery were debated, and insights into the challenges to SKWD and its consumers were offered.
Keywords:
System Assessment; Quality of Water Services; Water Safety Plan; Water District
