V2I12P36

Analysis Of the Relationship Between Emotional Intelligence and Work-Related Stress Among Medical Staff at Levy Mwanawasa University Teaching Hospital in Lusaka, Zambia

Matthews Ng’anda¹, Yasmin Sultana-Muchindu^2*

Abstract

Emotional intelligence is analysed herein in relation to work-related stress among medical staff of Levy Mwanawasa University Teaching Hospital in Lusaka, Zambia. The study aims at testing whether there is a major relationship between these two variables and postulating that possessing higher levels of emotional intelligence predicts lower levels of work-related stress. Research design adopted for the study was quantitative where questionnaires were distributed to doctors, nurses, and other health care professionals. The data was processed using Pearson’s correlation coefficient to measure both the strength and quality of relationship between emotional intelligence and work-related stress. Accordingly, it is established that high Emotional Intelligence results in low work-related stress among medical practitioners. This indicates the need for improvement in the Emotional Quotient so as to reduce stress among health workers. The recommendations from this research call on Levy Mwanawasa University Teaching Hospital management to facilitate Emotional Intelligence training programs accompanied with training their staff on skills to help in emotional management and reducing stress.

Keywords:

Relationship, Emotional Intelligence, Stress, Medical Staff, Hospital